The biggest [snafu] is the whole Galactus debacle. I came in the weekend after Wizard World Los Angeles, the one convention that year I couldn't go to, and found that HeroClix fans wanted to string us up for not being able to buy Galactus and worse their treatment by some of the staff at the show. That was a major learning experience for us; I don't use corporate terminology that often but it's appropriate here.
Jason "Brother Magneto" Mical, HeroClix World Interview (2009)